The Project Manager is responsible for analysing and improving the efficiency and effectiveness of business processes across an organization. This role involves identifying opportunities for process improvements, designing, and implementing new processes, and monitoring their success. The Process Improvement Manager works closely with various stakeholders, including management, staff, and customers to ensure that processes are optimized for productivity, quality, and customer satisfaction.
Qualifications
· Bachelor’s degree in business administration, Engineering, or a related field.
· Proven experience in process improvement, project management, or a related field.
· Strong analytical skills and ability to identify areas for improvement.
· Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
· Knowledge of process improvement methodologies such as Lean Six Sigma, Kaizen, or Agile.
· Familiarity with process mapping and documentation tools such as Visio, Lucid chart, or Process Street. Microsoft Project or Planner experience preferred. SharePoint Expert highly preferred.
· Ability to lead and facilitate cross-functional teams.
· Experience in data analysis and interpretation to drive process improvements.
· Ability to manage multiple projects and priorities simultaneously.
Responsibilities
· Conduct analysis of current business processes to identify areas for improvement.
· Work with stakeholders to develop and implement process improvements.
· Develop and maintain process maps, standard operating procedures, and other process documentation.
· Monitor process performance and identify opportunities for further improvements.
· Develop and implement quality control procedures to ensure that processes are effective and efficient.
· Communicate process changes and improvements to relevant stakeholders.
· Provide training and support to staff on new processes and procedures.
· Evaluate the impact of process changes on organizational goals and metrics.
· Collaborate with cross-functional teams to drive continuous improvement initiatives.
· Stay up to date with industry trends and best practices in process improvement methodologies.
· Ability to handle Protected Health Information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)
· Other duties as assigned
Work Environment/Physical Demands/Travel Requirements
The Project Manager typically works in an office setting during regular business hours. However, some travel may be required to visit different locations or attend meetings with stakeholders. The role may involve working under pressure to meet tight deadlines, managing conflicting priorities, and adapting to changes in project requirements.
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